CUSTOMER JOURNEY WORKSHOP
innovate. create. elevate.
GIVING YOUR CUSTOMERS THE BEST EXPERIENCE
Mapping your customers journey with your brand is an important tool for any brand wanting to understand and improve the
experience they provide to their customers.
Customer journey mapping involves answering questions and observing common patterns, motivators, fears and desires.
Understand the before, during and after of your customer's experience and improve it.
Our Customer Journey Map Workshop is for you!
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A Customer Journey Map allows you to...
Create an unforgettable brand journey, where every interaction, phone call, communication and question, reflects your values and understanding of your clients. Undertaking this journey of your customer can be a real game changer for any business.
Understand your customer and their journey with you.
Know the before, during and after of your customer's experience and improve it.
Identify moments during your customers journey where opportunities for connections are missed.
Book a Workshop
During this 2 hour Customer Journey Workshop you will...
Understand the experience you create for your customers and then wanting to understand and improve the experience they provide to their customers. We'll work together to create a map of your customers journey and highlight where improvements can be made.
During the customer journey map process:
- We'll provide objective views of your business and help you look at your brand’s experience through your customers’s eyes.
- Locate possible moments where trust is being broken, or opportunities for connections missed.
- Evaluate if the products or services you are creating are truly relevant for your audience.
- A refreshed view on how to ignite creative thinking and new ideas to keep your clients.
- Focus your budget where it's needed the most.
This workshop is for business owners who...
Want to find the gold within their customers and understand what keeps their customers coming back for more.
Done well, this tool can increase your sales by generating raving fans of your business. Customers that not only purchase again and again, but also promote your business and your message by sharing with everyone.
Understand every step that your customer takes is key to your business success!
Book a WorkshopChristine Walsh Walsh Conveyancing"I recently conducted a Digital Marketing & Planning Workshop with Aurora Creative. During the workshop, Caroline extracted information from me about my business that I had not really thought of, or considered using, for marketing purposes. Key words, emotions, attention to detail, relationship building, actions, skills and experience all at the forefront of her mind."
LET’S COLLABORATE, BUILD YOUR BRAND & AND CREATE SUCCESS.
innovate. create. elevate.
Book a Workshop